Welcome to goduke.com and BDN+ presented by Delta. This season, every Duke University fan will have the ability to obtain an all-access pass to the Duke University Sports Athletic Department through the new goduke.com and BDN+ presented by Delta.
What is goduke.com?
http://www.goduke.com/ is the official web site of the Duke UniversityAthletics Department. goduke.com is available to everyone who can access the Internet and contains articles, press releases, statistical information and other important content provided by the goduke.com Sports Information Department within.
What is BDN+ presented by Delta?
BDN+ presented by Delta is a premium content, subscription-based web product that is found on http://www.goduke.com/. BDN+ presented by Delta is also brought to you by the Athletic Department and specifically focuses on streaming video (live and archived) and other exclusive content. Additionally, BDN+ presented by Delta offers premium stats packages, gamecast interfaces, special members-only features and offers, and will continue to offer new and exciting features to its members.
How do I Signup and enroll?
During registration I receive an error "Invalid Email", what does this mean?
Both technical and customer support for BDN+ presented by Delta can be obtained via email. Please submit your comments, problems or suggestions directly to Customer Service.
BDN+ presented by Delta System Requirements
BDN+ presented by Delta live programming and archived video can only be utilized through a high-speed Internet connection, such as cable, DSL, or satellite. If your connection to the Internet is by dial-up modem or is slower than a DSL connection you will not be able to watch BDN+ presented by Delta media, but you may be able to utilize audio only broadcasts. A DSL, cable modem or other high speed connection is required for viewing.
Minimum Windows Requirements
Some types of firewalls may prevent viewing live events on BDN+ presented by Delta. Please consult the Firewall manufacturer or Documentation for specific instructions on how to configure your firewall to allow multicast information through.
Why do I have to login every time I try to watch a video?
The video doesn't look very good:
To find these options, open the program Windows Media Player and press the ALT button on your keyboard. You will then see a small options menu open. Select "Tools," and then go to "Options."
Once you are in "Options," look for the "Performance" tab. This is where you will find both the buffer length, and video acceleration. Try setting the buffer length to 20 seconds, applying the options, and then refresh your stream.
Why can I access the content at home but not while at work, a hotel, school, etc.?
I have high-speed wireless internet, but still seem to be having buffering problems?
I cannot view the content:
I cannot sign in:
How can I change my password, login ID or email?
I forgot my password
To get your password, enter your account id as you normally would when logging in. For the password field, enter an incorrect password. The site will then ask if you have forgotten your password and ask if you would like to have it emailed to you. Please ensure you check your e-mail applications "spam" or "junk" folders in the event that you are filtering mail from us. Conversely, you can also contact Customer Support by clicking here.
I can't login in anymore
Also, there may be a problem with the way your computer handles cookies. If you are using Internet Explorer, please click Tools and then Internet Options. When the Internet Options window opens, select the tab that says privacy and click Advanced. Then click the box next to where it says Automatic Cookie Handling so that a checkmark appears in it. Make sure that First and Third Party Cookies are radioed to Accept.
Some security software and toolbars can block Cookies that our site requires. Please try to disable the software. If you do not want to disable the software for security purposes then please check the configuration. For assistance with configuration please consult the software manufacturer.
I am having trouble subscribing:
How do I cancel my current subscription?
How do I renew my current subscription?
I purchased a Pay Per View event but I cannot login. Was my account not setup correctly?
Pay-Per View events allow you to have access for that event only. Therefore, your login information will not work until an hour before the event's start time. If you continue to have issues logging in during the hour prior to the event's start time, please contact customer support.
I cannot get the audio to play
Check the following knowledge base articles from Microsoft for possible solutions:
I cannot get the videos to play
There can be an issue if you have both the Java VM and the Microsoft VM installed. In Internet Explorer go to Tools -> Internet Options and click the Advanced tab. Scroll down about half way and look for the heading "Microsoft VM" and make sure the "JIT compiler for virtual machine enabled" option is checked. You will have to restart your computer for the change to take effect.
To check for the Java VM, go to Start -> Settings -> Control Panel. Look for a program called "Java Plug-in 1.x.x". If there, open it up and make sure the "Enable Java Plug-in" is unchecked. You will have to restart your computer for the change to take effect.
Or you can enable the Java VM and disable the Microsoft VM, whichever you prefer.
Check the following knowledge base articles from Microsoft for possible solutions:
Try the following, open up Windows Media Player from the Start Menu on the menu, go to Tools ' Options. You should automatically be on the "Player" tab, if not click it so that you are. At the very bottom click the option "Add items to Media Library when played". It will then allow you to click the option below it "Include items from removable media", click that as well.
I can play the daily videos but none of the videos from the live events
Open Windows Media Player from the Start Menu
On the menu go to Tools -> Options
Click on the "Network" tab
Make sure there is a check next to "Multicast"
Click the "OK" button to save the changes.
If you are running Windows XP, try disabling the Windows XP firewall
Open the Control Panel from the Start Menu
Click on Network and Internet Connections
Click on Network Connections
Right click your Internet connection in the window and click "Properties"
Click on the "Advanced" tab
Make sure that the Internet Connecion Firewall is unchecked
The video and audio are out of sync
I have an Apple computer. Are your services compatible with OS X?
Windows Media Player 11 for OS X is located here
You will also need to download Flip4Mac
I have a router/firewall. Will that cause problems with broadcasts?
Can I share my username and password with someone else?
BDN+ presented by Delta is a single-user membership product. Sharing your username is not permitted. Sharing your username with another person allows that person access to your credit card information as well. You can not log in on multiple computers at the same time. Each subsequent login while an ID is already logged in will end the session logged into previously.
Is my privacy protected on BDN+ presented by Delta?
Can I link my site to goduke.com?
Yes, you are allowed to link to http://www. goduke.com /. Unless you have our written permission, you must link to the main page rather than a specific page inside the site. If your site is frame-based, we require that goduke.com opens in a new frame rather than in a frame on your site.
Can goduke.com link to my site?
Is there recruiting information on goduke.com?
Due to NCAA regulations we cannot post any information on recruiting on this website. Upon official announcement from Duke University coaches and administration at Duke University, goduke.com will be the first and official source on the web for this type of information.
What is listed in the Archives?
All events are archived and can be listened to in their entirety on goduke.com. Fans must have a recent version of Windows Media Player (version 11.0 as of Feb. 17, 2010).
I sent a support request and did not get a response?
I'd like to see something on goduke.com that is not on the site, where do I send my input?
We value your input and would like to hear from you! We've created a place for you here to tell us what you like and don't like about goduke.com. Please click here to give us your input. Additionally, we plan to continuously conduct surveys and polls on the site that will be very helpful to us as we continue to make the site a better experience for our fans.