goduke.com and BDN+ Access FAQ
Welcome to goduke.com and BDN+ Access. This season, every Duke fan will have the ability to obtain an all-access pass to the Duke Sports Athletic Department through the new goduke.com and BDN+ Access.
WINDOWS MEDIA PLAYER
LIVE/ON-DEMAND BROADCAST DIFFICULTIES
What is goduke.com?
http://www.goduke.com/ is the official web site of the DukeAthletics Department. goduke.com is available to everyone who can access the Internet and contains articles, press releases, statistical information and other important content provided by the goduke.com Sports Information Department within.
What is BDN+ Access?
BDN+ Access is a premium content, subscription-based web product that is found on http://www.goduke.com/. BDN+ Access is also brought to you by the Athletic Department and specifically focuses on streaming video (live and archived) and other exclusive content. Additionally, BDN+ Access offers premium stats packages, gamecast interfaces, special members-only features and offers, and will continue to offer new and exciting features to its members.
How do I Signup and enroll?
During registration I receive an error "Invalid Email", what does this mean?
Both technical and customer support for BDN+ Access can be obtained via email. Please submit your comments, problems or suggestions directly to Customer Service.
BDN+ Access System Requirements
BDN+ Access live programming and archived video can only be utilized through a high-speed Internet connection, such as cable, DSL, or satellite. If your connection to the Internet is by dial-up modem or is slower than a DSL connection you will not be able to watch BDN+ Access media, but you may be able to utilize audio only broadcasts. A DSL, cable modem or other high speed connection is required for viewing.
Minimum Windows Requirements
Some types of firewalls may prevent viewing live events on BDN+ Access. Please consult the Firewall manufacturer or Documentation for specific instructions on how to configure your firewall to allow multicast information through.
Why do I have to login every time I try to watch a video?
The video doesn't look very good:
Why can I access the content at home but not while at work, a hotel, school, etc.?
I have high-speed wireless internet, but still seem to be having buffering problems?
I cannot view the content:
I cannot sign in:
How can I change my password, login ID or email?
I forgot my password
I can't login in anymore
I am having trouble subscribing:
How do I cancel my current subscription?
How do I renew my current subscription?
I purchased a Pay Per View event but I cannot login. Was my account not setup correctly?
I cannot get the audio to play
Check the following knowledge base articles from Microsoft for possible solutions:
I can play the daily videos but none of the videos from the live events
The video and audio are out of sync
I have an Apple computer. Are your services compatible with OS X?
I have a router/firewall. Will that cause problems with broadcasts?
Can I share my username and password with someone else?
BDN+ Access is a single-user membership product. Sharing your username is not permitted. Sharing your username with another person allows that person access to your credit card information as well. You can not log in on multiple computers at the same time. Each subsequent login while an ID is already logged in will end the session logged into previously.
Is my privacy protected on BDN+ Access?
Can I link my site to goduke.com?
Yes, you are allowed to link to http://www. goduke.com /. Unless you have our written permission, you must link to the main page rather than a specific page inside the site. If your site is frame-based, we require that goduke.com opens in a new frame rather than in a frame on your site.
Can goduke.com link to my site?
Is there recruiting information on goduke.com?
Due to NCAA regulations we cannot post any information on recruiting on this website. Upon official announcement from Duke University coaches and administration at Duke University, goduke.com will be the first and official source on the web for this type of information.
What is listed in the Archives?
All events are archived and can be listened to in their entirety on goduke.com. Fans must have a recent version of Windows Media Player (version 11.0 as of Feb. 17, 2010).
I sent a support request and did not get a response?
I'd like to see something on goduke.com that is not on the site, where do I send my input?
We value your input and would like to hear from you! We've created a place for you here to tell us what you like and don't like about goduke.com. Please click here to give us your input. Additionally, we plan to continuously conduct surveys and polls on the site that will be very helpful to us as we continue to make the site a better experience for our fans.