goduke.com and BDN+ Access FAQ
Welcome to goduke.com and BDN+ Access. This season, every Duke fan will have the ability to obtain an all-access pass to the Duke Sports Athletic Department through the new goduke.com and BDN+ Access.
WINDOWS MEDIA PLAYER
LIVE/ON-DEMAND BROADCAST DIFFICULTIES
What is goduke.com?
http://www.goduke.com/ is the official web site of the DukeAthletics Department. goduke.com is available to everyone who can access the Internet and contains articles, press releases, statistical information and other important content provided by the goduke.com Sports Information Department within.
What is BDN+ Access?
BDN+ Access is a premium content, subscription-based web product that is found on http://www.goduke.com/. BDN+ Access is also brought to you by the Athletic Department and specifically focuses on streaming video (live and archived) and other exclusive content. Additionally, BDN+ Access offers premium stats packages, gamecast interfaces, special members-only features and offers, and will continue to offer new and exciting features to its members.
How do I Signup and enroll?
During registration I receive an error "Invalid Email", what does this mean?
Both technical and customer support for BDN+ Access can be obtained via email. Please submit your comments, problems or suggestions directly to Customer Service.
BDN+ Access System Requirements
BDN+ Access live programming and archived video can only be utilized through a high-speed Internet connection, such as cable, DSL, or satellite. If your connection to the Internet is by dial-up modem or is slower than a DSL connection you will not be able to watch BDN+ Access media, but you may be able to utilize audio only broadcasts. A DSL, cable modem or other high speed connection is required for viewing.
Minimum Windows Requirements
Some types of firewalls may prevent viewing live events on BDN+ Access. Please consult the Firewall manufacturer or Documentation for specific instructions on how to configure your firewall to allow multicast information through.
Why do I have to login every time I try to watch a video?
Videos are premium subscriber content and you need an active account to login and view. Once you are logged in, you will not have to log in again to watch premium content until the next time you access the site.
The video doesn't look very good:
We recommend increasing your buffer time. This will make the initial download slower, but will make the streaming video run smoothly once it has started. While increasing your buffer time, you might also want to try adjusting the video acceleration to halfway, instead of full.
Why can I access the content at home but not while at work, a hotel, school, etc.?
I have high-speed wireless internet, but still seem to be having buffering problems?
I cannot view the content:
I cannot sign in:
How can I change my password, login ID or email?
I forgot my password
To get your password, enter your account id as you normally would when logging in. For the password field, enter an incorrect password. The site will then ask if you have forgotten your password and ask if you would like to have it emailed to you. Please ensure you check your e-mail applications ?spam? or ?junk? folders in the event that you are filtering mail from us. Conversely, you can also contact Customer Support by clicking here.
I can't login in anymore
I am having trouble subscribing:
How do I cancel my current subscription?
How do I renew my current subscription?
I purchased a Pay Per View event but I cannot login. Was my account not setup correctly?
Pay-Per View events allow you to have access for that event only. Therefore, your login information will not work until an hour before the event?s start time. If you continue to have issues logging in during the hour prior to the event?s start time, please contact customer support.
I cannot get the audio to play
Check the following knowledge base articles from Microsoft for possible solutions:
For Windows Media Player 8
I can play the daily videos but none of the videos from the live events
There are a few things to check. First, make sure that Windows Media Player is set to allow Multicast streams.
The video and audio are out of sync
I have an Apple computer. Are your services compatible with OS X?
Our service has been tested with the latest versions of Safari and Firefox for OS X. You will need to install Windows Media Player 11 for OS X. Please see the link below for download.
Windows Media Player 11 for OS X is located at the link below: http://www.microsoft.com/windows/windowsmedia/player/11/default.aspx
You will also need to download Flip4Mac http://www.microsoft.com/windows/windowsmedia/player/wmcomponents.mspx
When I select a live/On-Demand broadcast the media player say transitioning and never plays. Are there technical difficulties with the broadcast?
This issue is with your Windows Media Player settings. Close any open web browsers and open Windows Media Player. In Windows Media Player, choose Tools from the top menu. If you can not see the top menu, press the Alt key on your keyboard. This will highlight the word File and will show the other categories. Once you click on Tools, click on Options. From here, click on the network tab. You will then see four options that are checked off. When you are on this screen, please uncheck UDP. After that, click Apply and then click OK.
I have a router/firewall. Will that cause problems with broadcasts?
Can I share my username and password with someone else?
BDN+ Access is a single-user membership product. Sharing your username is not permitted. Sharing your username with another person allows that person access to your credit card information as well. You can not log in on multiple computers at the same time. Each subsequent login while an ID is already logged in will end the session logged into previously.
Is my privacy protected on BDN+ Access?
Can I link my site to goduke.com?
Yes, you are allowed to link to http://www. goduke.com /. Unless you have our written permission, you must link to the main page rather than a specific page inside the site. If your site is frame-based, we require that goduke.com opens in a new frame rather than in a frame on your site.
Can goduke.com link to my site?
Is there recruiting information on goduke.com?
Due to NCAA regulations we cannot post any information on recruiting on this website. Upon official announcement from Duke University coaches and administration at Duke University, goduke.com will be the first and official source on the web for this type of information.
What is listed in the Archives?
All events are archived and can be listened to in their entirety on goduke.com. Fans must have a recent version of Windows Media Player (version 11.0 as of Feb. 17, 2010).
I sent a support request and did not get a response?
I'd like to see something on goduke.com that is not on the site, where do I send my input?
We value your input and would like to hear from you! We've created a place for you here to tell us what you like and don't like about goduke.com. Please click here to give us your input. Additionally, we plan to continuously conduct surveys and polls on the site that will be very helpful to us as we continue to make the site a better experience for our fans.