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FAQ

System/Technical Requirements

Welcome to the Blue Devil Network+, please take a moment to review our system requirements:


Minimum Connectivity Requirements

A broadband Internet connection (DSL/cable or higher) of 750 kbps or higher is needed for viewing The BDN+. If you have an Internet connection speed of 3.0 Mbps or higher and your computer meets the requirements below, you will be able to enjoy BDN+ at its highest video quality.

Test Your Connection Speed

Click the following link to test your connectivity:

https://getvoip.com/speed-test-tool/

HOW TO ENABLE FLASH ON YOUR BROWSER

Seeing this message? Recent browser updates are defaulting to have Flash turned off. Please view instructions on how to re-enable Flash for your browser at the following links:

Minimum Windows Requirements

Intel Pentium 4 2.33GHZ or equivalent processor with a minimum of 512MB of memory.

Microsoft Windows XP SP2 or Microsoft Windows Vista.

Internet Explorer 10.0, Firefox 20 or above, Safari 6 or Google Chrome:

- IE: http://www.microsoft.com/ie

- Firefox: http://www.mozilla.com/firefox

- Chrome: http://www.google.com/chrome

- Safari: http://www.apple.com/safari

Adobe Flash Player 9.0.124.0 or above: http://www.adobe.com/products/flash/about/

Free hard disk space: 300 MB.

Video adapter and monitor: Super VGA (1024x768) or higher.

Minimum Mac Requirements

PowerPC G3 600 MHz

Pentium III 1GHz

Mac OS X 10.4+

Macromedia Flash Player 9: http://www.adobe.com/products/flash/about/

Firefox v1.5+: http://www.mozilla.com/firefox

Free hard disk space: 300 MB.

Video adapter and monitor: Super VGA (1024x768) or higher.

How can I watch on my Apple TV?

Users with the 4th generation Apple TV can download the GoDuke app from the App Store on their Apple TV device. Access to LIVE and premium content will require an BDN+ subscription from the desktop site.

The  app will not be available on the 2nd generation and 3rd generation Apple TV. Users with those devices can watch BDN+ content on their Apple TV devices using AirPlay via iPad, iPhone, iPod Touch or Mac.

Can I watch BDN+ content on my Smartphone and/or tablet devices?

YES! BDN+ uses adaptive html5 technology compatible with most mobile browsers, including iOS and Android operating systems.

How do I sign up for a package to watch live and on-demand games?

To sign up to any of the packages available, simply select one of the pricing boxes on the relevant pages or click on the 'Sign Up' link under the VIDEO menu dropdown at the top right of any page or click Here. If you are already a registered user, simply click 'Sign In' at the top of the player or on any slide and enter your username and password.

How do I pay?

BDN+ accepts American Express, Discover, Visa and MasterCard credit card payments across the world. Please ensure that during the signup procedure you enter all the required details and remember your username and password (these will be emailed to you upon confirmation of payment).

After I login and click on a game, I only get a spinning circle (or empty black screen or white screen)?

This may be related to a web browser media player plugin issue. Follow these steps to resolve:

First, uninstall Adobe Flash Plug-in.

On a PC, do this through your CONTROL PANEL > ADD/REMOVE PROGRAMS.

On a Mac, drag Adobe Flash Player from applications to your Trash; or use Finder to locate Adobe Flash Player install manager, and uninstall

Once you have removed Adobe Flash, ***restart your computer***

Finally, download/install Flash directly from Adobe's website: http://get.adobe.com/flashplayer/

I get 'Page Cannot Be Displayed' or similar message

If you are having difficulty accessing content on BDN+, you should clear out your browser's cache. If you receive a "Page Cannot Be Displayed" or similar error message, or an incomplete page load, deleting your browser's cache may solve the problem. Here is how to clear the cache in the most popular browsers supported by BDN+:

A. Internet Explorer

1. Click on the Tools menu and select Internet Options

2. In the General Tab, under the Browsing History section, click Delete

3. Click the Delete Files button next to Temporary Internet Files

4. Click Yes

B. Firefox

1. Click the "Tools" menu

2. Select "Clear Recent History"

3. Select "Everything" in the drop down menu on the top right of the new window

4. Click on the arrow next to "Details" to list more options

5. Check the box next to "Cache" and click on "Clear Now"

C. Google Chrome

1. Click the Tools menu

2. Select "Clear browsing data"

3. Check the box next to "Empty the cache"

4. Click "Clear Browsing Data"

D. Safari 5

1. Click the Safari menu and select Empty Cache

2. Click Empty

E. Safari 6

1. Click the Safari menu and select Preferences

2. In the Preferences menu click on the "Advanced" tab

3. Check the box next to "Show Develop menu in menu bar"

4. In the Develop menu that is now available, select "Empty Caches"

How do I unsubscribe?

Please contact customer support for BDN+ via one of the methods listed under "Contact Us" below.

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